Limit access to portals while allowing access through email

Clemens Rätze

In our company we have multiple service management projects. Each of those projects has a generic email address to be used for sending bug reports from any user of our tools.  Therefore we want, that any user can send an email, even if they are not yet registered as a customer in our jira instance. In order to achieve that I have to enable the option 'Anyone allowed on the customer access settings' under 'Customer Permissions'.
The problem now is, that these customers can see all portals in our jira instance.
The only way I know to avoid this is to enable the setting 'Customers added to this service project only by agents and admins'. But this setting will disable the possibility to create new issues by email from any not registered user. 
Is there any other way?

Paul Wiggers

Hello @Clemens Rätze 

Thank you for your question. It looks like you have the e-mail channel and permissions set-up as you want so I will leave that for now and focus on the portals.

Unfortunately, it seems that you cannot block access to the portal without also blocking access to the e-mail channel. However, you can hide the portals from the home page. This still allows the customer to reach the portal through a direct link, but it adds a little barrier. 

If that is something you can work with, go to the portal > Customize > Edit home page layout > and click on the eye of a non-featured portal to have it removed from the home page.

 

If you need another solution, you might want to look into something like Refined or @K15t GmbH Those products allow you to customize the portal as you see fit, however, you do loose the JSM integration when you use a custom domain and want to link KBA articles directly from an issue.