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401 error while authentication X Pabbly

Pabbly Connect

Hey team,

I hope this email finds you well. I am Nivesh from Pabbly Connect integration team. Pabbly Connect is an automation software for making integration automation between 2 or more apps. We already have integration with over 1000+ applications including Jira Software: https://www.pabbly.com/connect/integrations/jira-software/

I am writing to bring your attention to an issue that our users are experiencing unexpected error. The user is receiving a 401 error while trying to access our platform.
We have implemented tests on our side to diagnose the issue. Initially, the tests were unsuccessful, but we were able to resolve the issue. However, the user is still experiencing the same error despite our efforts. I have attached a screenshot of the error message for your reference. If needed, I can also provide a curl request for further context.
We would appreciate any assistance you can provide in resolving this issue as soon as possible.

Thank you for your attention to this matter.

Best Regards,
Nivesh Jain
Pabbly.com

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alrasyidlettering

yessss.... i m user of both jira and pubbly... per today, we can not run that automation from pabbly. thanks to pabbly that care about this issues. we need it to be solved soon as possible, this really affects our system and bussiness

Nic Brough -Adaptavist-

This does not have anything to do with Atlassian.

A 401 error from your service is a problem with the users credentials or with authentication on your platform.

alrasyidlettering

actually we didnt change anything... the system was just working fine for months. we dont have any idea why the error is there suddenly

PabblyConnect

Hey @alrasyidlettering
Do check and let us know about the error our mutual users are facing issues. I am inserting a Screenshots for the same. Provide me with your support email so I can also provide a curl request for further context. image (1).png

Nic Brough -Adaptavist-

This error happens when you don't provide the right login credentials for the call to the Atlassian Cloud site, or the user you are using has had their access revoked by an admin.

You'll need to check that you are using the right login and ask your admins if it is still a valid user.

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