Why do I get the exceeded processing time in automation script?

Question

HI Team,

Our automation scripts are not running. In the audit log seeing the below error.

Why do I get this? is there any limit for scripts?

Automation for Jira has exceeded the allowed total processing time for this rule. Maximum allowed processing time over 12 hours is (in seconds):3600Thanks,Rahini

Kateryna_v_SaaSJet_ · Answer

Hi @rbalamu2 
Yes, as already answered, these are limits. But some third-party add-ons (which are much cheaper than changing the Jira plan) will be able to give you unlimited automation.

For example, suppose you need to automatically change the status, priority, or issues' assignee and send notifications. In that case, try the SLA Time and Report add-on. It specializes in SLA control and reports, so the automation works when the time (day) comes for the SLA time goal.

My team develops it, so I know its advantages and can recommend it, but if you need something else, you can look for other automation apps in the Atlassian Marketplace.

Fazila Ashraf · Answer

Hello @rbalamu2

Yes, the limits are listed in https://support.atlassian.com/cloud-automation/docs/automation-service-limits/