Hi, I'm creating a project in Jira work management for team leaders. When they fill up their audit form, I want the form automatically move to their respective manager's queue. This is how I created the workflow: This is the error I'm getting: This my code: Looking at the automation history, the issue is keep transitioning from one status to another- not sure why it's happening. Even though it does that, still it's not transitioning to the correct status. Does anyone know how to fix this?

nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Transition Failed

Shashwini Nair

Hi,

I'm creating a project in Jira work management for team leaders. When they fill up their audit form, I want the form automatically move to their respective manager's queue. This is how I created the workflow:

Work flow.jpg

This is the error I'm getting:

Automation error.jpg

This my code:

Automation rule.jpg Automation Rule 2.jpg

Looking at the automation history, the issue is keep transitioning from one status to another- not sure why it's happening. Even though it does that, still it's not transitioning to the correct status.

Status change.jpg

Does anyone know how to fix this?

Accepted answers

Shashwini Nair

I think I fixed the issue. I had to delete an existing rule and re-create it. Apparently for some reason that particular rule gets executed in every loop even though it is not called for. Deleting it solved the issue. Thanks for your help @Trudy P Claspill and @Benjamin

All comments

Benjamin_tmh9yg

Hi @Shashwini Nair ,

What issue type are you using? Based on your automation, your issue types are named with people's names. Is this what is intended?

Makes sure your automation doesn't trigger other automation as this can cause multiple transition or a loop.

I would recommend starting with one condition and test the condition first. Then expand to see locate the issue might be.

Thanks,

Ben

Trudy P Claspill

Hello @Shashwini Nair

Is this for a Team Managed project or for a Company Managed project? That information is available at the bottom of the navigation panel on the left when you view the project.

Do the images of the steps in your Automation Rule show us the complete rule? If not please provide images to show the complete rule.

From what you have shared It appears that your transition is the last thing you do and it is outside the scope of the If/Else block. Is that correct?

In your workflow you have have multiple possible transitions from To Do to "<somebody> Review". Do each of those transitions have conditions on them within the workflow? If so, what are the conditions?

The last statement in the rule audit log is basically saying that the transition that it is trying to execute can't be done. It says it can't resolve the ID number with one that is valid and available in the associated workflow. I suspect there is a problem in the flow of your automation rule such that the transitions are not within the scope of the if/else blocks properly, and the commands to execute the transitions are not valid based on the current status of the issue at the time the command tries to execute.

Shashwini Nair

Yes, the issue types intentionally named after people’s name.

Shashwini Nair

@Trudy P Claspill it’s a team managed project. The images I have attached show the complete rule. Yes, the transition is the last thing I want to happen. Correct, I have multiple transitions from To Do in my workflow. And I don’t have any conditions set up yet.

Trudy P Claspill

Thank you for sharing that it is a Team Managed project. That is an important point.

In your Workflow have you added any Rules to those Transitions?

Screen Shot 2023-03-20 at 5.35.34 PM.png

To be clear, this is all you have in your rule?

TRIGGER: When Issue Created
If: matches: Issue Type = David
  ACTION: Then: Edit Summary field
Else-If: matches: Issue Type = Matthew
  ACTION: Then: Edit Summary field
ACTION: Then: Transition Issue to "Tyler...Review"

If that is all you have for that rule, then it is not that rule that caused the issue for which you have shown History to transition from To Do > Sam...Review > Mark...Review. It is possible one or more other rules were triggered that caused those transitions. For that issue if you click on the Rule Executions field...

Screen Shot 2023-03-20 at 5.26.57 PM.png

That will show you the history of rule executions for the issue.

Screen Shot 2023-03-20 at 5.27.40 PM.png

Regarding the error you see in the Rule's Audit Log...

Did you change the workflow statuses available in the project after you created the rule, removing and then re-adding the "Tyler...Review" status?

Did you change the Project specified in the Rule Details, picking a different project against which the rule would run?

The error message indicates the unique ID (10637) associated with the Status value you picked ("Tyler...Review") doesn't match to any available status in the project where the rule ran. For Team Managed projects the Status values in each project will have unique ID numbers even if they have the exact same text label as a status value used in another project.

If you have done either of the two things I mentioned above, then the ID of the status value you are trying to set is different then when you originally created the rule. You need to go to the rule step where you select the Transition value you want to set, you need to go to that step and re-select the value you want and re-save the step and re-publish the rule.

Shashwini Nair

@Trudy P Claspill I don't have any rules created in my workflow. I did delete the status after setting up the rules to debug the issue. But, I also re-created the rules. Looking at the rule executions, it does show that multiple rules were executed leading one was successfully performed while the other had some errors. What I don't understand here is why multiple rules are being executed when the logic is made only for specific issue type? What can I do to fix that?

Shashwini Nair

Benjamin_tmh9yg

You welcome. Glad it all worked out. Sometimes the process of elimination helps.

-Ben

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

jira-software

jira-software-cloud

jira-work-management