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Where can I find portal forms?

Zaldy Parian

Hi all,

We got portal forms for user to raise ticket straight from our company's web homepage. The forms are groupped in 3:

Enterprise Application Incidents;
Enterprise Application Requests; and
General IT Request.

I navigatged to: project > project settings > forms. I can see 8 forms listed. But I can't find the form I wanted to update.

From the company website, when i click the link to create a form, the URL looks like this:

https://*****-******.atlassian.net/servicedesk/customer/portal/2/group/3/create/50

Can you please help me how I could find all the forms of a particular project?

Thanks.

Accepted answers

Joseph Chung Yin

@Zaldy Parian -

You will need to access each FORM configuration >> Settings to see where is your FORM maps to the Request Type.

The request type is listed in your Request URL that you provided in your ask ".../create/50" - This will tell you which Request Type when a customer is accessing to create issue in your project via the portal UI. Once you identify the request type, then you can associate it back to your FORM used.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

All comments

Joseph Chung Yin

@Zaldy Parian -

You will need to access each FORM configuration >> Settings to see where is your FORM maps to the Request Type.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

Zaldy Parian

Hi @Joseph Chung Yin

Thank you very much for your quick response and guidance.

As suggested, I went to the Settings tab of the form...

But when I to the list of form to edit it, the Analytics form is not visible....

How can I edit the form if it isn't listed?

Joseph Chung Yin

@Zaldy Parian -

You will need to access each FORM and then review the "Setting" tab of it individually.

Additionally, Do you know which of your project(s) having the missing request type? You will need to access that specific project to access the Form associated with the missing request type.

Best, Joseph

Zaldy Parian

Hi @Joseph Chung Yin ,

Each from in the Forms list only have 1 request form linked to it. And I'm not able to edit the Analytics/Reporting form, because it is not listed. I also checked the portal groups and strangely, the Analystics/Reporting form is listed.

Ultimately, I wanted another mandatory field in the form. But I could not find the Analytics/Reporting form to edit it. Am I in the right view to edit a form?

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