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How long can it take to re-open a sprint?

Luisa Quinonez

As an admin I clicked on the 'reopen sprint' button 30minutes ago (exactly) and the board is still loading.

Is this normal for it to take an extended amount of time re-opening the board?

Or could there be something wrong in the back-end and Jira isn't programmed to provide a pop-up / error message in a timely manner?

Because at the moment the user doesn't really have an indicator of how long it will take for the board to be re-instated / sprint re-opened.... it just loads forever...

Thanks,

Luisa

Accepted answers

Luisa Quinonez

Thank you Ben, Carlos and Asha! Appreciate you all took the time to get back to me to help me

I just copied that same URL (the one loading) and pasted in into another tab and it loaded up fine = my sprint that been successfully re-opened and it all looked good = happy days!

Who knows if it had something to do with the browser itself or something else, nonetheless, all resolved.

Have a great one you all!

Luisa

All comments

Benjamin_tmh9yg

@Luisa Quinonez ,

That seems like a long time base from my own experience. Usually its within minutes. May suggest to start up a new sprint and contact support if still waiting.

https://support.atlassian.com/contact/

-Ben

Carlos Garcia Navarro

Hi @Luisa Quinonez ,

Welcome to the Community! Yes, I agree that it shouldn't take that long. If you try to re-open a different sprint, do you observe the same delay (i.e, how consistent is the issue)? Could someone else try to re-open a sprint to see if other users experience the same?

Asha Goyal_0i7i5i

Hello @Luisa Quinonez

It Usually don't take too long according to my experience.

Thanks

Luisa Quinonez

Who knows if it had something to do with the browser itself or something else, nonetheless, all resolved.

Have a great one you all!

Luisa

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