Counting how many tickets a reporter has submitted in 24 hours

Question

Hi

I would like to add (I think) a count of how many tickets a Reporter has submitted within a 24 hour timeframe to the Reporter/Customer's account

My ultimate aim is to combine any tickets submitted by a 'Reporter' or a 'Customer in to a single ticket if they have submitted multiple tickets within 24 hours

If you've got an idea on how to do 'my ultimate aim' then please let me know

Cheers

unknown · Answer

That automation sound like an interesting challenge to build.

Have fun.

Simon Earl · Answer

Thanks so much for coming back to me !

What I really want to do is to have automation work in the background every hour or so that if a user (reporter) has submitted multiple tickets in a 24 hour period, then the automation workflow would combine all the tickets in to one

Cheers

Si

unknown · Answer

You can find those tickets with a search. The JQL would be something like:

reporter = jsmith AND createdDate >= startOfDay(-24h)

This will provide the list of the tickets, but I'm not sure what you mean by 'adding' this information to Reporter's account.