How to Resolve Issues in Jira Work Management

Rachel D_kr9g6j

I am using Jira Work Management to track incoming work requests from other teams that my team will then execute.  I use Tasks for each work request and Subtasks for anything that might pertain to the parent Task. My status columns are "Open" "In progress" "In Review" "In Development" and "Done".  Issues that are moved to the "Done" column are not showing as resolved in any of the reports I am trying to generate.   

I would like to be able to see how long issues spend in "Open", "In Progress" and "In Review" until they are done.  I would also like to see how many issues are created vs. how many issues are resolved but since I am unable to resolve issues I can't generate these reports.

Oday Rafeh_2jhprw

@Rachel D 

In jira work management, resolving an issue typically involves setting a resolution value for the issue. If the resolution field is not set, the issue might still be considered unresolved even if it's in the "done" column. To ensure your issues are resolved when moved to the "done" column, you can add a post-function to the workflow transition that sets the resolution value.

Here are the steps to add a post-function to set the resolution value:

1. go to your project and click on "project settings" in the bottom left corner.
   Click on "workflows" in the left sidebar.
2. Find the workflow that is associated with the issue types you are working with (usually named "task management" or similar). Click on the "edit" button in the actions menu (three vertical dots) to open the workflow editor.
3. In the workflow editor, click on the transition arrow that leads to the "done" status (e. G. , from "in review" to "done" or from "in development" to "done").
4. Click on the "post functions" tab in the panel that appears on the right side.
5. Click on the "add post function" button.
6. Select "update issue field" from the list and click on the "add" button.
7. In the "issue field" dropdown, select "resolution. "
8. in the "value" dropdown, select a resolution value that you would like to set when an issue is transitioned to "done" (e. G. , "done" or "fixed"). Click on the "add" button to
9. save the post function.
10. Publish the changes to your workflow.
    Now, when you move an issue to the "done" column, the resolution field will be set, and the issue will be considered resolved. This should allow you to generate the desired reports on issue resolution times and created vs. Resolved issues.

For the reports, you can use the built-in jira reports, such as the "created vs. Resolved" report or the "time in status" report. You can access these reports by going to your project and clicking on "reports" in the left sidebar. You may need to adjust the jql filter for these reports to accurately reflect your project and issue types.