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Manual approval

lapacquah.bryant

Hello,

I have a customer who would like to approve certain issues. I have read about adding Approval functionality to the workflow, however there is not a certain type of request that will require this approval. So I would not want all request to be in approval status.

Is there a way to turn on the Approval functionality via Activities within Issue? Or do you have to set it up using Workflow?

Also when re-using a workflow do you recommend copying an existing workflow?

Thank you.

Accepted answers

All comments

Hi @lapacquah_bryant

Approvals are only available via workflows.
What you could probably do:

Create a new workflow (copy of your current)
add a parallel path to your workflow with an additional status
add a the approval to this path

With this setup, you are able to use the approval step manual, only with the issues you want to get approved by your customer.

Hope this helps

lapacquah.bryant

Thank you will I need to create a specific issue or I can use Task?

As the main path of the workflow will not be touched (because an additional one will be added) you could for sure use Task.

lapacquah.bryant

Hello,

I was not sure about the parallel path, however see attachment and confirm if this is what was meant.

Thank you.

Screenshot 2023-03-21 at 8.15.44 AM.png

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