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Using Will not Implement for Sub-tasks

Jeff Murray_nn3zi1

Hello -

In some cases, when we create subtasks they will not be used once we get into the development. So we have used the status will not implement or cannot implement. However, with these status we cannot complete the story. We don't want to delete due to reporting needs.

Thank you.

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Valerie Knapp_dpp5c6

Hi @Jeff Murray , thanks for your question.

It sounds from your description that the Story isn't getting closed because the Subtasks have a status in the done category but they don't have a resolution.

Please check the workflow for the Subtask. When they are transitioned to the status of 'will not implement' or 'cannot implement', you will need to add a post function to set the resolution as closed (or something to say you have stopped working on the issue). In this way, the Story 'understands' that the work on the Subtasks is concluded, and can also be closed.

I hope this helps but if you need further assistance, please don't hesitate to ask.

Cheers

Riley Venable

If the subtask is in a status that is not mapped to a column, it will not be considered in the Scrum backlog and will not be included in the reporting. However, if the subtask is in a mapped status, but cannot be completed, it may still be visible in the backlog and reporting. It is recommended to discuss with the team and determine the best course of action for handling these types of subtasks.

Jeff Murray_nn3zi1

Hello Valerie -

Can you explain further (the steps) to add a post function to set the resolution as closed.

Thanks,

Jeff

Valerie Knapp_dpp5c6

Hi @Jeff Murray , thanks for your message.

If you go into the Jira system settings, Issue menu and find the workflow for the issue type, you will need to edit it to get a view like this

Here, I have clicked on the arrow next to the Done transition and you can see this box pops up on the right. This is where you can set any kind of automations for the transition to the status of Done. In this case, we are not interested in limiting who can view and execute this transition (Conditions), or checking for something to be added or updated during the transition (Validators), we want to do something after the transition has taken place. We want to update the resolution post transition, for which we need a post function.

If you click on Post Functions, you will see a list of actions that happen after the transition. If the Resolution wasn't already being set, you would click on, 'Add post function'

and then the next screens take you through the steps to find the field you want to update

and here you choose the Resolution, hit add, and then publish the workflow

You can tell this has worked when you transition a Subtask to a done status and there is a resolution here next to the status -

I hope this helps you but if you need further assistance, please just let us know.

Cheers

Jeff Murray_nn3zi1

Thanks, Valerie! I'll give it a try a bit later and respond back.

Jeff

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