How can our customers set up their own Service Management Accounts?

Bata

Can someone guide me through the preferences?

I don't get it, how to setup the preferneces right, so that this goal is achieved: 

• customers should set up their own user Accounts without our help
• the new accounts made, should automatically be connected to the "organisation" of the  @domain.com  
• the permission should ONLY include the service Managment Projekt and not Jira Software and others. 

 

I tested myself, but I wasn't connected to my organization and I got permission for Jira Software and Service Management, but in Service Management I was denied opening a service ticket. I'm lost in the settings.

Thanks for help

Riley Venable

Yes, someone can guide you through the preferences. To allow customers to set up their own user accounts without help, the site admin can follow the steps provided in the context above, specifically selecting "Allow customers to create accounts" and "Customers can access and send requests from the portal without logging in." To automatically connect new accounts to the organization's domain, more information is needed about the specific setup of the organization's domain and how it is integrated with Jira Service Management. To limit permissions to only the Service Management project, the project admin can follow the steps provided in the context above, specifically choosing "Anyone allowed on the customer access settings" under Service project access in Customer permissions. If there are still issues with permissions, it may be necessary to review and adjust the global permissions that impact project-level customer permissions.