How to view all incidents based on a custom field?

Kshitij shah

Hi,

I am using  /rest/servicedeskapi/request"

params = {

"serviceDeskId": 1

"jql": '"cf[10000]" = "test"'

}

this is not filtering the output data. The same jql is working in Jira service desk UI. 

Please help.

I have also used "query": '"cf[10000]" = "test"' but that is also not working.

Abraham - New Verve Consulting

Hi @Kshitij shah

To search for incidents I usually use the JQL endpoint instead of the servicedeskapi/request endpoint in this way:
rest/api/3/search?jql=cf[10000] = test AND project = <service desk project name>

Basically the part after ?jql= is what you would actually write in the JQL UI.
You may need to change spaces to %20 like this:

rest/api/3/search?jql=cf[10000]%20=%20test%20AND%20project%20=%20projectName

Hope that helps!
Cheers,

Abraham