nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Share multiple tickets with one customer

Katherine Stevens

What is the best way to bulk share tickets with a specific customer?

I have about 100 tickets and tried to do a bulk change, but didn't' see a way to bulk share.

Thanks.

Accepted answers

Mikael Sandberg

The easiest solution that I can think of would be to create a scheduled automation that sets the specific customer as request participant on those tickets. All you need is a JQL that picks up all those issues and then once the automation is created you manually run it.

All comments

Mikael Sandberg

Katherine Stevens

I've got the JQL, but I'm not sure what to pick as the action for the automation rule.

THANKS for your help!

Mikael Sandberg

Something like this should do the trick:

Screenshot 2023-03-15 at 12.58.42 PM.png

Katherine Stevens

Thank you so much! It worked!

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

jira-service-management-cloud

jira-service-management