How do I auto assign an automated Service Request to a specific Jira user?

Question

I'm new to automation in Jira and need some help.

I have an automation rule set up that runs on the first day of the month and then generates a number of Service Requests. As it stands now, the Assignee is by default "Unassigned."

What I want/need to do is have each Service Request assigned to a specific user. There are four users that I have to work with and there are criteria outside of Jira that drive who gets which Service Request.

How do I make it so that when each Service Request is auto-generated it will be assigned to a particular user?

Thank you for any help!

Hana Kučerová · Accepted Answer

Hi @Peter de Puy ,

welcome to the Atlassian Community!

I assume you are using "Create issue" action for generating your Service Requests. You can add another field to this action (Assignee) and fill it with your user.

If it is not applicable and you are doing something different, please share your rule with us. Thank you.

Suzi Firth · Accepted Answer

Hi @Peter de Puy

It will depend on a couple of factors as to how you setup your automation as you said it creates multiple service requests.

I think the most likely scenario would be that you have a Create New Task and set some fields (summary, description) etc., in there for each "Create" action. In the "Choose fields to set" drop down, you can select Assignee and then set assignee to that user every time. This is per "Create" action, and not for all tickets created.

The alternative may be that you have a "for recently created issues" trigger, if x and y conditions match then set assignee to assignee a, but if x and z conditions match then set assignee to assignee b. If you want this, then you need to use a if / else after the "for recently created issues" trigger. I think this option is unlikely though as this is a scheduled creation and not being generated by another system sending an email to your servicedesk.

Suzi