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How can I give a user permission to delete bugs and tasks without giving them Admin rights

Richard Howard

I have Project Managers who run implementation projects in our JIRA application. As requirements change over during the early stages of a project, they wish to be able to delete tasks that are no longer relevant. Currently only users with admin rights have access to the Delete function. Can I give these users the ability to delete issues without giving them full admin rights to our entire JIRA platform?

Accepted answers

All comments

Setor de TI - VN

You must access the Permission Scheme used by the project and edit the permissions you want. If you've never changed anything related do permission schemes, then you should see this: https://confluence.atlassian.com/display/JIRA/Managing+Project+Permissions#ManagingProjectPermissions-PermissionSchemes

Paula Silveira

Hi Richard,

Please follow the steps below:

Login to JIRA as administrator
Click on Cogwheel icon
Click on Projects
Select the project you need
Click on Permissions (left menu)
Click on Actions button
Select Edit permissions
Search for 'Delete issues' permission, then click on 'add' next to it
There you may add the group or user that should have the permission

Hope this works for you.

Thanks and regards,
Paula Silveira

Nic Brough -Adaptavist-

You've got two good answers already, but I'd like to add a note of warning. Delete issue in JIRA really is delete.

No waste bins, undo, recall, rollback - if you delete an issue, it has passed on. It is no more. It has ceased to be. It has expired, it is pushing up the daisies. It's kicked the bucket, 'shuffled off its mortal coil, run down the curtain and joined the choir invisible. You can only get them back from your backups.

And hence, I always always always advise people to not allow issue delete to anyone other than a tiny handful of admins who can be trusted to delete after careful consideration (if that. In some places it's a criminal offence to use delete)

Johan Geens

Or:
The patient is not more
Elvis has left the building

Joe Pitt

This forum is full of people begging for ways to restore an issue they accidentally deleted. As Nic said don't allow deletes. I use a resolution of Deleted that is automatically set in a transition only the project lead can execute and requires a reason from a select list (entered in error, OBE, Other) and explanation text.

Pradipe Yoggi

The steps given by Paula Silveria, don't seem to apply any more. This is 2018, and it seems like the UI has changed?

Nic Brough -Adaptavist-

It has, a lot.

The principles are identical though, it's just the exactly "what to click" that has changed. The things to click are all there, just maybe in different places.

Katie Guernsey

Yeah, annoying that these articles aren't updated or archived when they are old. It's so hard to find any help on this knowledgebase

Mateus Pinto

I am a project lead and I can't access my project settings nor delete my project issues. Why?

Nic Brough -Adaptavist-

Because the project lead has not got admin rights in the permissions. Talk to your admins about getting that changed.

Mateus Pinto

This doesn't even make sense. What can a project lead do that the others can't? Nothing?

Nic Brough -Adaptavist-

It makes perfect sense to grant permissions (or not) to the project lead as your organisation desires.

Some places don't care what the project lead can do differently to other users of the project, some don't want them to have much power (because they're not people who need to understand the software), others want project leads to be able to do more than other users.

Rojan George

Great ..works well

Alexandra Kanitz

I want to delete issues but I cannot find Permissions on the left menu and I am a Site Administrator. Any help you can provide?

mahesh_i6cma6

Please update the user guide, it becomes very old. It's very difficult to get any help from this old article.

Armen Allahverdian_f7cekk

i'm an admin for our jira account but I still can't delete bugs can you tell me why?

Joe Pitt

As other have said, it is a permission scheme setting. HOWEVER, as a couple of us have said:

Do not delete issues. When you delete it is GONE. Hardly a week goes by without someone wanting to restore an issue. Deleting issues will come back and bite you when it is the most inconvenient. I suggest closing with a resolution value of Deleted anything you want to delete. I implement a special transition only the project lead can execute and it requires filling in a reason field from a select list (such as entered in error, OBE, Duplicate, Other) and explanation text.

Missing issue numbers will eventually cause a question about what it was and why was it deleted even if it was done properly. Missing data always brings in the question of people hiding something that may have looked bad.

The only viable way to restore an issue is to create a new instance of JIRA and restore a backup that has the issues. Then export them to a csv file and import them to your production instance. You will lose the history.

Michael_Rice_94fodl

There is a Permission Helper menu option:

Click on JIRA Icon in far upper left

Click on JIRA settings in menu tab

Click on System in next menu tab

Scroll down to Admin Helper, Click Permission Helper

Enter the info of the person and project you want to grant administrator permissions to

Follow the link and instructions of how to grant access

* For JIRA developers, make this feature much more intuitive to access from a project board or other.

Aiman Afzal

not working for me

Daniel Vaz (BR)

Important to highlight that the Permission Helper does not override settings defined by the Permission Scheme (which applies to projects configured in the system)

Armen Allahverdian_f7cekk

Thanks Joseph!

Michael_Rice_94fodl

Rather it links out to the place for setting the permissions that you specify are needed.

Sam Wilson_o03r5g

Same here, these instructions don't match up with the current UI.

It's as though up-to-date documentation, rather than outdated chat logs, would be super helpful.

blair.gemmer

So what the hell is the purpose of going to https://admin.atlassian.com/ then clicking on Product Access and then giving people access to Administration if that ISN'T REALLY ADMINISTRATION?? oi vey

Nic Brough -Adaptavist-

Deleting issues is not a administration action, changing permissions is.

Andrew Paliga

We're using the newer version of Jira and for the life of us couldn't figure out how to delete issues. We had admin permission and admin's had delete permissions. We only got the option to delete after we added ourselves as administrative issues to the project.

Nic Brough -Adaptavist-

Please check the permission scheme to see who has delete permissions.

Allan Weisser

I need to delete an issue and a subtask, I'm the only member AND admin of the project but still can't delete it, it does not make any sense, and I create these issues by accident, so please tell me how can I delete it

blair.gemmer

Make sure your user is an admin on the BOARD too (not just the project). Also is yours a NextGen project? There are weird permissions on that one.

Matt Hendrickson

Anybody else see the irony not deleting old posts from 2014 that lead people astray inside a complaint about not being able to delete an Epic. Pretty frustrating.

Franky Nawei_xn84lw

I am having an issue with my Next Gen Project where in project settings/people Role "member" could not delete an issue. i have tried to set permission from permission schema but it didnt work either. i have tried to use permission helper - it pointed out to a Permission scheme: 2020 Permission schema, but when i clicked on it, it brought me back to "settings/people"

Anyone has any clue about this?

Joe Pitt

Do not delete issues. When you delete it is GONE. Hardly a week goes by without someone wanting to restore an issue. Deleting issues will come back and bite you when it is the most inconvenient. I suggest closing with a resolution value of Deleted anything you want to delete. I implement a special transition only the project lead can execute and it requires filling in a reason field from a select list (such as entered in error, OBE, Duplicate, Other) and explanation text.

Deleting issues destroys historical data. Missing issue numbers will eventually cause a question about what it was and why was it deleted even if it was done properly. Missing data always brings in the question of people hiding something that may have looked bad.

Ben Colenso_a9guld

There are some valid reasons for deleting issues. Rather than telling people not to, can you explain, how as an admin I can do this?

Franky Nawei_xn84lw

I totally agree, we have our own valid reason on why we need our user to delete and totally aware of what's the consequences on giving that permission. We just need to know as an admin, how we could configure the permission.

Yasser_Abdallah

Go to JQL search > wright your JQL filter > from the top right chose the export link as the screenshot

Screenshot 2019-11-19_13-14-45-618.png

Den G

It worked for me only when I gave permissions to "Delete Issues" with "Application access" to "Any logged in user". Giving "Project role" access to Developers or atlassian-addons-project-access didn't have any effect.

Laura R. Robbins

Thank you. This worked for me as well.

Phil Vuollet_fpsdp7

The fact that this thread was started in 2014 and here we are still struggling with "Delete Issue" says something about the different needs users have for this.

Current need for me: delete an issue that was created by accident.

Permissions is set for Admins to delete. I am an admin, but can't find delete in this specific project. Should I read 6 years of a thread to find out how? Where's the needle in this haystack?

Thanks!

Joe Pitt

ALL permissions are controlled in the permission scheme. Being an admin doesn't give you ANY rights inside a project. If you can't delete in this project you don't have the permission in this project

Phil Vuollet_fpsdp7

Here are the Project settings for the one in question:

Issue Permissions:

Delete Issues

Project Role (Administrators)
Project Role (atlassian-addons-project-access)

People:

jira-administrators - Administrators

AHA!!! I just needed to add myself to "jira-administrators" group on the org level! Thanks @Joe Pitt , that was the clue I needed!

NAYANA_4a4qbb

I simply update summary to "re-purpose" and keep it in the backlog to update it with a relevant business requirement later. instead of deleting it. If you delete an issue, don't you have to account for it when auditing? The serial number of the issue count increases doesn't depend on deleted issues.

if a story is no needed even before grooming or was created by mistake - simple re-purpose it to a different story by updating the details.

My two cents.

ankur rajput

forgive me for not understanding the permissions section clearly, if a person or an administrator is given an ability to delete the task. Is that a global settings or is there a way to make it for particular project.

Nic Brough -Adaptavist-

Delete is a project permission - check the permission scheme for the project.

ankur rajput

Ah thank you sir.

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