Open vs Resolved Trend Lines in a Chart

Question

Is it possible to show the daily count of open vs resolved tickets in a single chart as individual trend lines?

I am sure this question has been asked a zillion times now. Please don't point me to created vs resolved chart because I am not looking for what has been created, but rather what's open in a particular day. I have tried that gadget and pretty much everything that is provided out-of-the-box. Its surprising to see something this basic not available out-of-the-box, unless I missed it in my exploration. Any help is highly appreciated, because currently I am creating this chart in Excel after running the right queries for each (open and resolved) daily.  So, cannot embed in my existing dashboard with other gadgets.

Harald Seyr · Answer

Hi @Jira_user200

You write "The software is just limited in its capabilities. Its time to accept it.". Did you already follow that advice?

If so, please take a step back from the "I want that report" attitude. The report itself is not worth much, the value is the information it provides and the decisions you and your organisation can make based on that information. If you follow the "what do I need to make my decisions" approach and focus on the problem instead of the solution already in your mind, then you maybe find another report that provides the same level of insight to what is in your Jira and allows you to make the same decisions as with the report you want, but will not get (at least not "out of the box").

Greetings,

Harald

Kelly Arrey · Answer

Hi @Jira_user200, thanks for the pointer to JRASERVER-64033. You may also want to have a look at:

* https://jira.atlassian.com/browse/JRACLOUD-23821
* https://jira.atlassian.com/browse/JRACLOUD-59171

Jira_user200 · Answer

Hi @Harald Seyr haha...yes its possible in other applications. I created that in Excel (as mentioned in my post).

My question was is it possible in JIRA? The answer is NO. As many users have already stated, this is a basic project management need, which somehow hasn't been addressed by Atlassian over the years, even with many users requesting for it. https://jira.atlassian.com/browse/JRASERVER-64033. Adding my request to the same bucket of votes.

As a user, I value a software as intuitive, user-friendly and mature, when basic functionalities are either available out-of-the-box or the company is open to feedback and incorporating those, to empower their users. As an issue and project tracking software, its unfortunate that JIRA cannot meet this. created vs. resolved doesn't work for me (as for many users) and its ok to have different / diverse use cases. Created and Open are not the same. So, no I am not using it wrong. The software is just limited in its capabilities. Its time to accept it.