All of a sudden, nobody can see any issues.
Permission problems and some core categories are missing.
When i click on Projects, i get a white screen (below). I thought the server had crashed yesterday, but i have the same error today.
Hi @Rajesh Shah
Are you able to see the projects in the administration section?
https://URL/jira/settings/projects/manage
Hi @Fazila Ashraf ,
Yes, i can see my 3 projects as show below. But when i click on any of them, i get a white screen as attached above.
Thank you,Rajes
hmm. could you try to access the instance from your mobile through your mobile internet? Just to rule out a network firewall block issue..
If it still appears in phone, could you look at the browser developer console for any errors?
All 3 members of my current team, in 3 different cities, and 3 different OS have the same problem.
And this happened this week, so am pretty sure its not a new firewall issue.
Likely something with groups and permissions ... the only thing i was playing around with (other than issues).
Tried changing permissions of the project: and it send me to admin.
There is nothing in admin to select project. I have a group for all jira-users
Please advise.
Thanks,Rajesh
Hi Rajesh,
You would see that exact behaviour if you don't have the Browse Projects permission in the permission scheme for that project. (You might have deleted the group that gave you that permission before.)
When you're a Jira administrator without Browse Projects permission you can still see the project in the list and access its settings for admin purposes, but you can't see any of the issues.
If that's the case, you just need to grant an appropriate group the Browse Projects permission in the permission scheme and the issues will be visible again.
I hope that helps!
Hi Eleanor,
I can't do that on the free plan. Atlassian has to restore the old groups i deleted or create some new groups for me.
We are really stuck at this point.
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