Organization value is empty from filter result

jingoong

For requests created from service desk management project, organization value is empty.
All customers are included in certain organization and request share option is ON at Settings > Products > Configuration.

We are updating organization value for all request manually.

Do you have any suggestion? 

Pramodh M

Hi @jingoong 

I believe you should configure the Automation for the same

https://confluence.atlassian.com/jirakb/how-to-add-jira-service-management-customers-automatically-to-organisation-based-on-reporter-email-domain-1142450886.html

Thanks,
Pramodh