Automation to link a form field to Organizations in JSM.

V.Patel

1. I have a form field called "Department" which i need to link to Organizations in Jira field through automation as it doesn't let us use Organizations directly. 

2. I also need to make an automation to link Managers to Organizations.

Explaining: I have two fields called "Department" and "Manager" in JSM Form. What I need is when a user chooses a Department in the form it automatically fills in the manager name in the form. And Manager needs to be multiple User field so that we can link Request Participant to "Manager".

Abraham - New Verve Consulting

Hi @V.Patel,

To extend native Jira Organization features, you can consider using Crumbs.
You can use the newly released Crumbs API + Jira Automation together to link organizations automatically or to populate fields with organization data from Crumbs.

There is a page with screenshots about how to do this here: 

Copy customer fields to an issue

Hope this helps! If you have anymore questions or need further instructions you can submit a support request too