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Request Type on workflow

Alessio Battistutta

I want to use a condition on workflow using Request Type content to enable or disable some transitions, but I can't get the value of Request Type Field , In my case i want for "Submit an Incident" Request type to transition directly to Pending Status in workflow and not in Pricing like for "Submit Change Request" or "Submit Service Request" my problem I don't know what is the value I have to compare in the condition section of transition, i setup a :

The field Request Type will have to be equal to value 'Submit an Incident'. Compared as String.

But is not working.

Thanks

Accepted answers

Dave Mathijs

@Alessio Battistutta Do all request types have the same associated issue type and workflow?

All comments

Dave Mathijs

@Alessio Battistutta Do all request types have the same associated issue type and workflow?

Alessio Battistutta

Same workflow and yes same Issue type is "Submit a request or Incident" , changes only the Request Type

Alessio Battistutta

Someone can help me ?

Dave Mathijs

Instead of working with a condition as workflow function on your transition, create an Automation rule with Issue created as trigger, and JQL condition as condition:

project = "<project name>" AND "Request Type" = "<request type>"

followed by the Transition issue action.

The action is the transition on your workflow which can be hidden for user by the Hide From User Condition.

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