Multiple Question CSAT/Survey

Question

As I said above, we need to be able to send and measure CSATs from our JSM Projects that contain multiple questions.

I was trying to use:

* Candylio* Customer Satisfaction Survey for Jira N
* NPS survey for Jira

* Surveys for Jira 
* Surveys for JSM

None of these are doing what I need them to do, which is to allow me to send a 5-question survey.  I have no hope for Atlassian to implement this, as it has been on their board for consideration since 2016.

We want the service contained within Jira so that reporting and monitoring are accessible for the leadership teams, but I am not seeing anything that allows me to do what I am looking for.

Danut M _StonikByte_ · Answer

Hi @Michele Bazzani,

With the Issue Filter Formula and Advanced Issue Filter Formula gadgets offered by our Great Gadgets app, you can apply various formulas against the Satisfaction field and display the result on your Jira dashboards or Confluence pages, in different ways (as number, or on a 5-start scale).

The gadgets are based on filters, so you can include what projects you want.

This app offers many other gadgets that you can use in Jira Service Management. See also this blog article.

I hope this helps, at least with the reporting and monitoring part. If you have questions, please contact us at support@stonikbyte.com.

Thank you,

Danut M.

Riley Venable · Answer

Based on the provided context, it is possible to send and measure CSATs from Jira Service Management projects using the built-in mechanism to collect customer feedback. The email sent to the customer after issue resolution includes a form for rating and written feedback. Project administrators can turn customer feedback on or off for a service project and view the results of the CSAT surveys in the satisfaction report. Custom reports can also be set up to track trends in customer satisfaction. However, there is I am not sure about sending a 5-question survey or using any of the specific tools mentioned in the question.