Customer request type by default is "BUG", why?

Eglė_xop419

Can you help me. In our project "JIRA service desk", we have these 3 issue types:

1. Support (Default)

2. Bug

3. New Feature

 

Support type is Default, but when Customer send request (by the email), the issue type by default is "BUG". I don't need type "Bug" by default  

 

Thank you.

 

Kate Pawlak _Appsvio_

Hi @Eglė,

Go to the request form configuration and check the issue type mapped to your e-mail channel. It looks that now is Bug, not Support.