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Can we Control the access on Request Type (Incident , Access, Change)etc. either group/user level

Sreenadh_5t0th7

Hi,

Can we Control the access on Request Type (Incident , Access, Change)etc. either group/user level.

which means In my project there are 3 Issue Types which are Incident, Access, Change Request but i want to restrict it as user/group level.

if the user is from Service Desk (Group) then the person can only Access the Incident and Change Request.

If the user is from SPINS Team(Group) then he has only Incident

If the user is from Supreme Team(Group) then he/she has only Change Request

(Or)

If possible i want to control only for respective users for respective services (Incident/Change request/Access Request...etc.)

Is this possible in Jira Service Management if Yes please suggest me the solution for the same.

Thanks,

Accepted answers

Alex Koxaras -Relational-

Hi @Sreenadh

You can only add validators to your respective issue fields' workflows and allow only the corresponding groups to be able to create this issue type. But to do this you will need a 3rd part app like JMWE. In case you do have a similar app then:

Edit your workflow
Click on Create transition
Add a validator like the one below
Publish your workflow
Test it
Do the same with the other workflows

All comments

Alex Koxaras -Relational-

Hi @Sreenadh

Edit your workflow
Click on Create transition
Add a validator like the one below
Publish your workflow
Test it
Do the same with the other workflows

Sreenadh_5t0th7

Hi @Alex Koxaras -Relational-

Thanks for the response, Here my requirement is i want to restrict the Issue types for specific users/ groups

which means for 1 user/ 1 group can able to access only Incident Issue type

1 user/ 1 group can able to access only Access Management

1 user/ 1 group can able to access only Problem managemment

Can achieve the same by using this Addon.

Thanks,

Alex Koxaras -Relational-

@Sreenadh

First of all: You can't really restrict specific issue types to specific users. There is an open suggestion here which you can vote and watch https://jira.atlassian.com/browse/JRACLOUD-44557

The solution I provided will simply yield an ERROR when a user who doesn't belong to a certain group/role (or other criteria you will decide) tries to create a prohibited issue.

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