Is it possible to make automation and add the approver (Reporting Manager) to the ticket? The reporting manager is from Assets.
Hi @Raymart Cruz ,
Normally, you should be able to do it with smart values in your automation rule. See https://support.atlassian.com/cloud-automation/docs/jira-smart-values-insight/
In your case however, it looks like the 'Reporting Manager' attribute is just a text field. If so, it will not work. It's best if you make that a "User" type attribute so it refers to the actual Atlassian account.
Best regards,
Kris
Tried to change the type attributes to "User" and it seems that when importing the data, reporting manager did not successfully include it on the users' profile.
Hi @Raymart Cruz
How exactly did you import the "User" attribute? Just importing the name will not work. You will have to use the Atlassian UserID in your import source file.
To obtain the User ID's, you can export the list of users from the User Management. The csv export file contains the ID for each user.
Hi @Kris Dewachter
How about the email of the reporting manager instead name? Is it possible?
Unfortunately not. Import only works with the ID.
It looks like you're new here. Sign in or register to get started.
