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How to truncate text while copying a comment field

Eric Bergeron_gj05ka

In order to have a glimpse of the last comment added to a ticket without opening it, while in a Filter view or Dashboard, I would like to copy only the first 255 characters or first few words of the last comment.

Currently, I copy the last comment added on a ticket to a multi-line field, however this creates big spaces in the filter view if that comment was long.

Any help would be appreciated, thanks!

Accepted answers

Mark Segall

Hi @Eric Bergeron - I assume you're trying to copy the truncated text via automation? If so, you could do this (Assuming your custom field is called "Last Comment"):

TRIGGER: Issue Commented
ACTION: Edit Issue (Last Comment)
- ```
{{comment.body.left(255)}}
```

All comments

Mark Segall

Hi @Eric Bergeron - I assume you're trying to copy the truncated text via automation? If so, you could do this (Assuming your custom field is called "Last Comment"):

TRIGGER: Issue Commented
ACTION: Edit Issue (Last Comment)
- ```
{{comment.body.left(255)}}
```

Eric Bergeron_gj05ka

Hello @Mark Segall - This has really helped me. Actually, I am not truncking the comment itself, but rather I'm copying the text from the last comment added into another text field, which I add as a column on our dashboard.

This is what I ended up putting:

TRIGGER: Commented is the main action
ACTION: Field X = {{issue.comments.last.body.left(255)}}

Eric Bergeron_gj05ka

@Mark Segall Thank you!!

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