Recovery link never arrives

Fony Wong

Hi, 

 

The user <fonywong@cargofe.com> would like to login / create a new account. 

While create a new account - it pops up is an existing account already 

While try to login - with reset password link, her email account did not receive any related email. 

Also check with mail audit logs and confirm no email from Confluence or Atlassian ever arrives on server at all. Can you please take a look and assist ? 

 

Thanks 

 

Brant Schroeder

@Fony Wong Welcome to the Atlassian community

My guess is that your company manages the accounts.  If you login to Atlassian using a company managed account you will need to work with your IT team to get your password changed.  If that is not the case I can help escalate this to Atlassian.