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Smart value in automation : missing parameter(s) for operator +u:

Valerie Blondel

Hi Team,

I am trying to use automation to calculate a sum of several custom fields, whenever one of them is modified. Result of the sum should appear in "Grand total des indices de risques".

For some reason, I am not successful.

Here are my fields and automations so far :

Automation 4.png

And my automations

Automatin 2.png Automation 3.png

The error I get :

Automation error.png

Would any one be so kind to have a look ? What am I missing ?

Thanks a lot beforehand,

Valérie

Accepted answers

Kristopher Perez

Remove the quotes from the Custom Field names. They aren't needed.

Also as a general troubleshooting method, I like to add an action to "Log action" with the Smart Value. This will help make sure you get the value you need before making changes to issues. You can see these values in the Audit Log for the Rule.

Finally, I would also recommend starting with a smaller set of thing to add. It's really hard to debug a long string like that, so start with just adding 2 custom fields together. Once you have the syntax correct, you can add the additional fields.

Kris

Trudy P Claspill

This is a duplicate of another post with another answer here:

https://community.atlassian.com/t5/Jira-Software-questions/Jira-Automation-error-in-rule/qaq-p/2291496

Bill Sheboy

Hi @Valerie Blondel

Looking at the image you posted of the Create Variable action, it appears there are some typos in your mathematical expression.

Some of the smart values start with

while others start with an extra character before "issue"

Please try removing those extra characters to see if that helps.

Kind regards,
Bill

All comments

Kristopher Perez

Remove the quotes from the Custom Field names. They aren't needed.

Kris

Trudy P Claspill

This is a duplicate of another post with another answer here:

https://community.atlassian.com/t5/Jira-Software-questions/Jira-Automation-error-in-rule/qaq-p/2291496

Bill Sheboy

Hi @Valerie Blondel

Looking at the image you posted of the Create Variable action, it appears there are some typos in your mathematical expression.

Some of the smart values start with

while others start with an extra character before "issue"

Please try removing those extra characters to see if that helps.

Kind regards,
Bill

Valerie Blondel

Hi Bill,

I am going to buy better glasses ;-).

Thanks for the advice. Tried it, but not working either.

{{#=}} {{issue."Ressources humaines Indice de risque total".value}} + {{issue."Direction Indice de risque total".value}} + {{issue."IT Indice de risque total".value}} + {{issue."Gestion de projet Indice de risque total".value}} + {{issue."Commercial Indice de risque total".value}} + {{issue."Customer Solutions Indice de risque total".value}} + {{issue."Production Indice de risque total".value}} + {{issue."ENV et BAT Indice de risque total".value}} + {{issue."Logistique Indice de risque total".value}}{{/}}

Would you have any other piece of advice ?

Thanks so much !

Valérie

Valerie Blondel

Hi Kristopher,

Thanks for your answer and suggestion.

I tried, but it is not working either

I also tried to reduce the string to 2 items and to insert an audit log, but here is what I got.

{{#=}} {{issue.Direction Indice de risque total.value}} } + {{issue.Qualité Indice de risque total.value}} {{/}}

Reduced string + log.png

Sorry, still on my learning curve :-(. I really appreciate the time you took !

Kind regards,

Valérie

Valerie Blondel

Hi Trudy,

Indeed, thanks for noticing and sorry for my mistake !

Valérie

Kristopher Perez

There’s an extra } before the + Try removing that.

I would also look at @Bill Sheboy suggestion of confirming the data structure of the custom fields. I have a feeling he is right about potentially not needing the .value at the end, but I can’t say for sure. If you visit the link he provided, they talk about how to look at the custom fields to figure out what you need.

Kris

Bill Sheboy

Okay, the next thing to check: are those the correct smart values for the fields?

Smart values are name, spacing, and case-sensitive. And, just because something has a field that does not mean it is supported by automation rules (e.g., vendor addon, calculated fields).

To check your smart values, please use the how-to article below. Basically you identify an example issue with your fields, call the REST API with a browser, and look for your fields to find the smart value.