nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Requester can change status of his request

Raymart Cruz

Is it possible for the requester/service desk customer to transition the status of their created ticket?

Accepted answers

sekhar reddy_jx8iuc

Hi @Raymart Cruz

Yes, it is possible to transition the issue from the portal side. Please contact your Jira admin and ask him to enable "Show transition in the customer portal" option.

All comments

sekhar reddy_jx8iuc

Hi @Raymart Cruz

Yes, it is possible to transition the issue from the portal side. Please contact your Jira admin and ask him to enable "Show transition in the customer portal" option.

Raymart Cruz

How can I add issue resolution? I can't find Cancel Request Screen Shot 2023-03-09 at 7.48.41 AM.png

Screen Shot 2023-03-09 at 7.47.22 AM.png

sekhar reddy_jx8iuc

Hi @Raymart Cruz

Jira admin can add the new resolutions in the Issues section, please contact your Jira admin and ask to add "Cancel Request" resolution.

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