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Cloud Backup Fails

skiddy bargins

Hi All,

Trying to backup Jira Cloud and get the error "jira backup export failed (preparation)"

Tried several options, no calendar to add in a placeholder holiday.

Error that occurs before it fails

Managed to capture the below

Running export(blocking) migration task: License Role Group External ID Backfill & Fix Invalid/Mismatched Group Entries Task

Accepted answers

All comments

Mayur Jadhav_30osel

Hello @skiddy bargins ,

I hope you are doing well!!

Ideally it should work and allow to take backup, please try again sometime later, if not I would suggest you open a support ticket with Atlassian as we don't have access to the backend stuff.

Regards,
Mayur

Vish Reddy {Revyz}

Hi @skiddy bargins

I haven't seen that error before, have you tried doing a backup without attachments etc..?

Will be curious to see if the error still persists.

skiddy bargins

Yes, and same error

skiddy bargins

I have tried over a 48 hour period.

No change

Vish Reddy {Revyz}

Sorry to hear that! time to open a support ticket with Atlassian

Prince Nyeche - ELFAPP

If you're using a free instance then you might not be entitled to support. You most probably would need to figure out what the problems might be or hope that the export finally works. The latter being optimistic.

skiddy bargins

Or hope someone on the forum might help out ?????

Mayur Jadhav_30osel

@skiddy bargins I have added a tag, so that anyone from Atlassian can help you.

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