nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Access issue with invitation. Redirect to wrong project

Katherine Chabot

Hi,

We have a Project for one of our client. He is already using Jira with another supplier, on another project. We send him an invitation by email. When he click on it, it doesn't open our projet. It opened the other projet he already have access. Our project doesn't seams to show at all. How can we fix and avoid this?

Accepted answers

Dirk Ronsmans

Hi @Katherine Chabot ,

How exactly did you invite the customer to your project?

Normally you invite them to your entire instance and you need to grant them access to your specific project (as a customer).

So it could be they already have access to to your environment (through the earlier invite on the other project), however as soon as you add them as a customer on your project they should also have access to yours.

You do want them to have access as a customer i assume, and not as an agent?

All comments

Dirk Ronsmans

Hi @Katherine Chabot ,

How exactly did you invite the customer to your project?

Normally you invite them to your entire instance and you need to grant them access to your specific project (as a customer).

You do want them to have access as a customer i assume, and not as an agent?

Katherine Chabot

The other project is not with us. It is a different compagnie.

What I did is to go to user management and I add the email address. I then send the invite. He received the email. We proceeded the same way for other user and it worked without issue.

This client, when he click on to accept the invitation in the email, it opened the project with the other compagnie and our project is not there.

Dirk Ronsmans

Oh so a completely different Jira instance?

From your wording it sounded like you just had a different project within the same environment.

Is the customer going to your url instance (you might just want to send them the url directly instead of the invite to be sure) and then being redirected?

Katherine Chabot

Sorry for the confusion, english is not my first language.

I did the verification with client, and directly with the URL, it is working. So simple...

Thank you!

Dirk Ronsmans

Not an issue Glad it worked out!

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

jira-service-management-cloud

jira-service-management