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Unable to receive email notifications of activities or comments on JIRA/BitBucket

MH_MinhVB

My Atlassian account was working fine and was always getting notifications via email everywhen I had a new comment on Pull Request of BitBucket, or everywhen there was a new task assigned to me on JIRA.
Unfortunately, since last week I cannot receive any email notifications anymore, which makes it really hard for me to track the tasks and Pull Requests.
I'd appreciate it if you could support and resolve this issue for me.

My email is <email_removed>.

Thank you.

Accepted answers

Theodora Boudale

Hi @MH_MinhVB and welcome to the community!

Your email address was in one of our suppression lists because we attempted to send you an email about a week ago and received a hard bounce response from your mail server with the message 'mailbox unavailable'.

I went ahead and removed your email address from our suppression list. If your email account is active and there are no issues with your mail server at the moment, you should be able to receive our emails from now on.