Status Colors(Blue or Gray) when SLA is paused/running

Question

Hello friends,

Is there any standards to follow when talking about status colors?

For example
Blue color should be when SLA is running
And Gray when it is paused?

Or vice-versa?

Thank you Very much.

Fabio Racobaldo _Catworkx_ · Answer

ITIL doesn't define specific best practice referring to colors.

Omar Mohamed Fathi · Answer

You cannot customize SLA colors , but you can customize SLA according to the status ofcourse

RenatoLL · Answer

or something like Best practices