Hi there,
We have customers in different language zones, with different customer service agents responsible for each language. I now want the issues to be automatically assigned to the correct agent based on the language the issue comes in.
The "Request Language" field allows me to detect which language they use, but the field doesn't show up in the list of fields I can use as a condition for automations.
Am I missing something? Is there another way to separate tickets based on language (without asking the client to select their desired language each time they raise a ticket)?
Thanks a lot!
