Some email requests not being received

Question

I have got an issue where emails are being sent to Jira Service Management but only 3/4 out of 12 emails are being received and logged.

I have checked the logs in jira -> products -> jira service management -> email requests -> view logs.

I cant see any rejects, is there any other logs i can check to see if they have even hit Jira? My IT teams are telling me its been sent and they have had no bounce backs

Omar Mohamed Fathi · Answer

add the email domain to the allow list from project settings -- email -- manage allow list

Dave Mathijs · Answer

Thanks to click the Accept answer button above my answer if it helped you.

steven.allcock · Answer

Ah interesting, its weird that some are getting through and some are not.

I will raise a support request with atlassian and see how that goes

Thank you