changing status and pop-up

Question

Hello dear Community,

I need your helps

When switching from one status to another in the Jira project, I want a popup to appear and there will be a single optional dropdown field, but this field can also remain empty. So it won't be mandatory to select it.
It's kind of like a reminder.
As far as I know, this process is done through Workflow transaction, but I can't decide which one I should choose.

Can you help me with this?

Thank you very much

Alex Koxaras -Relational- · Accepted Answer

Hi @Y_ Oezl

You have to add a transition screen to your transitions (at least to the ones where you want this field to appear). To do that:

* Go to cog wheel > Issues
* Click screens > Add Screen
* Name your screen e.g "transition_screen_1"
* On the left sidebar click Custom fields > Create Custom Field
* Choose "Single select" from the list and create your field with the options you want
* On the next screen, where a list of screens will appear, search and tick "transition_screen_1"
* On the left sidebar click workflows
* Locate the workflow(s) of your issue type(s) to which you want to add this screen
* Click ellipsis menu  (Actions) > Edit workflow
* Add this screen on the transitions of your workflow
* Publish the workflow
* Repeat the process for all other workflows until you are satisfied
* Test it

Let me know if you got this!

Tony Langlet · Accepted Answer

@Y_ Oezl 
This is as you say done with workflow transitions, the option you're suppose to look at is adding a screen to the transition. Create a screen with the fields you'd like to show, then head to the workflow and change the transition screen to the screen you've created.

Making a field required/mandatory is done with the Options on the transition, to make it mandatory you'd add a validator.

I hope this helped out.

Valerie Knapp_dpp5c6 · Accepted Answer

Hi @Y_ Oezl , thanks for your question.

If the field doesn't need to be filled in, meaning it is optional and not mandatory, I would suggest you create a screen and then add that screen to the workflow transition.

Under the menu for System settings, Issues, choose the menu for Screens and create a screen by clicking the blue, 'Add' button in the top right corner.

Here, I just called the screen, "WF Transition Screen" but you can give it whatever name you want, and then add the field you want the user to be prompted to fill in. In my case, I used the Labels field.

Next, you need to modify the workflow. Staying in the system settings, Issues, this time go to workflows, find the workflow you want to edit and then click on the arrow next to the transition, like this, then in the window that pops up, click on the 'Edit' button to add the screen you want to appear on the transition. Publish your workflow.

Then, when you try the transition, this screen should pop up, where you can edit the field or not. Using something like a condition or a validator, it is harder to say that filling in the field is optional, as these are generally used where some input is missing or you have to have a defined level of permission to be able to transition the issue.

I hope this helps but if you have other questions, please just write back.

Cheers.