Confluence GUEST can't cleanly remove group.

Question

I add a group in the Product access -Guest access (p1),but after I removed the group(p2) I found members of the team are still guests(p3), I have checked any permissions place but they have already been removed(p4).

Do I need to go to other places to remove the guest permission of the team?

Group members can't view any confluence space now(p5)

....

Urgent help!

Ivanna_j9d126 · Answer

Jira support confirmed that although the administrator has removed the guest of the group, it still exists in the background database, so the Jira developer finally removed it manually.

unknown · Answer

For my issue.  It turned out to be a timing mechanism associated to the user account.  It cleared up after about 30 minutes to 1 hour.

Trudy P Claspill · Answer

@Ivanna

@[deleted]

Did you both confirm that users are not in the confluence-guests-??? user group?

For both of you I would recommend having your Admins contact Atlassian support directly.

https://support.atlassian.com/contact/#/

If you can report back what you learn, that would help educate the community.