Connect to Jira Cloud with two different Android smartphones

Nico Gerstner

I created a Jira cloud instance and I'm able to connect to it with the Jira Cloud App for my Android phone. However, my colleague is not able to connect, as he is always promted to create a new instance.

How can he join my instance on his Android device?

Note: On his computer, he has full access to the instance using his browser

Mindaugas Dūda

Hello @Nico Gerstner 

Since your colleague has access on his desktop pc we assume that Jira instance configuration is correct.

I suggest opening Android app and on the top left clicking on his initials badge:

1. Double-check if the email address is correct;
2. If yes, click "switch site" button under the email and he should be able to select your Jira instance.

Let me know If this works.

Regards,
Mindaugas