When I create a new Kanban Board with sample data, I receive the following error: ErrorUnexpected failure occurred. Importer will stop immediately. Data may be in an unstable state: expected one element but was: After the error, I don't see the board displayed. I tried create another board and same outcome. I also tried restarting my computer, same outcome. It looks like the board is somewhat created, when I add another board, the Project Key is incremented.

Following the previous steps until this point: https://community.atlassian.com/t5/Jira-questions/Re-Re-Unexpected-failure-occured-when-creating-a-Kanban/qaq-p/2289439/comment-id/569521#M569521 * Delete the first `Default Configuration Scheme for Story Points` where you see `Edit configuration Not configured for any context`. * Try creating the board or project again with a different name if a backup or previous version is still available in the system.

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Unexpected failure occured when creating a Kanban Board with sample data

Andre Fortier

When I create a new Kanban Board with sample data, I receive the following error:

Error

Unexpected failure occurred. Importer will stop immediately. Data may be in an unstable state: expected one element but was: <com.atlassian.jira.issue.fields.config.FieldConfigSchemeImpl@9b0f3132, com.atlassian.jira.issue.fields.config.FieldConfigSchemeImpl@9b0f34f3>

After the error, I don't see the board displayed. I tried create another board and same outcome. I also tried restarting my computer, same outcome.

It looks like the board is somewhat created, when I add another board, the Project Key is incremented.

Accepted answers

All comments

Alex Koxaras -Relational-

Hi @Andre Fortier

On my instance, creating a sample kanban board works as expected:

sample kanban board.png

In addition, I don't see any incidents on https://jira-software.status.atlassian.com. At least not yet.

From my part, what I can do, and since you are on a free plan, is to try and find someone from Atlassian within this community to take a look at your instance.

Andre Fortier

Ok, please do and I would appreciate it, as I don't have any way to correct this and have no idea what else to do. It seems to be a bug. Thanks.

Bill Sheboy

Hi @Andre Fortier

Looking at the public backlog for this symptom, this could occur when...

trying to map a custom field in a team-managed project to the import
trying to import a field value which does not exist, such as a Status value not setup for the project
trying to import issue types which do not exist
trying to import a field which is not mapped to an issue type, such as adding Story Points to an Epic when it was not configured that way

Please take a look at your import file and the project configuration to learn if any of these apply. Unfortunately, that error message doesn't seem helpful to indicate the root cause, so investigation is needed.

Kind regards,
Bill

Andre Fortier

I noticed that the Kanban projects I was attempting to create don't appear under Projects, however, the projects show up in project location. I'm unable to access the projects though. So it looks like the projects were partially created. I can't delete the projects since they don't show up in projects lists.

Andre Fortier

Hi,

I'm using the defaults to create a new project and selecting the checkbox to create the project with sample data. As such, there's nothing that I'm configuring myself nor any data that I'm importing. The defaults should work.

I can create a new Scrum board with sample data without issues. The problem I experience is with creating a Kanban board with the checkbox to create it with sample data.

I don't have any data that I'm importing myself.

With the suggested items above, none of these are applicable to this situation.

Bill Sheboy

Thanks, and I found another which is the symptom you described, so please take a look at the work-around in that one:

https://jira.atlassian.com/browse/JSWCLOUD-23326

Andre Fortier

I went through that ticket and it's unclear to me what I need to do. I'm just learning Jira. It appears that whoever created the ticket, had a clue as to what to do for a workaround. I don't. The screenshot that is provided in the workaround doesn't make sense to me given my knowledge of this product.

Would you be able to provide a bit more context of what I need to do?

All I'm trying to do is create a Kanban board with sample data to follow along a course. I don't have any production products of any sort.

Andy Heinzer

Hi @Andre Fortier

I created a support case on your behalf, please see https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-857968

It certainly appears to be JSWCLOUD-23326 as the cause here. However perhaps our support team can take a closer look at your site so that we can determine which field might be causing this behavior.

Regards,

Andy

Junior Atemebang Ashu

Following the previous steps until this point: https://community.atlassian.com/t5/Jira-questions/Re-Re-Unexpected-failure-occured-when-creating-a-Kanban/qaq-p/2289439/comment-id/569521#M569521

Delete the first `Default Configuration Scheme for Story Points` where you see `Edit configuration Not configured for any context`.
Try creating the board or project again with a different name if a backup or previous version is still available in the system.

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