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How do I set up an email address to be used to send and receive from a Jira Service Desk Project

PHC Admin

Amid the pages and pages of very unclear "documentation" is there a clear explanation on how to set up my custom email address to send and receive through a service desk project?

I got my email domain set up in Jira Management, but I keep getting errors when I try to "Connect a custom email account" under Email in a service desk project. It takes way tooo much time to use Atlassian products if you are a small business and don't have a dedicated person to set things up.

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Brant Schroeder

@PHC Admin Here is the official Atlassian documentation: https://support.atlassian.com/jira-service-management-cloud/docs/receive-requests-from-an-email-address/ You should look at the add a custom email account section.

PHC Admin

Thanks Brant. I managed to add an email address, but now I can't figure out how to use that address to send issue notifications to the customer. It still sends from @myaccount.jira.atlassian or something like that (the one that comes by default). I can't find any documentation that seems to match what I see in the project settings pages.

Brant Schroeder

@PHC Admin can you confirm that you are on cloud?

Suzi Firth

Hi @PHC Admin

To send emails as your email domain, go to Project Settings > Summary.

Scroll down, in the bottom right it says notifications. You can edit the email address there.

Note I would recommend verifying your domain and adding DNS Records otherwise you're email firewall may block emails due to to Jira effectively spoofing your email address.