Displaying User Assets On Portal Form - NOT reporter

Question

Hi all,

I want to display the assets on a form in a drop down box for a user selected from an Assets Object drop down on the portal.

This works fine for when the assets to display are for the reporter.  I put Owner == ${reporter} in the Filter issue scope (AQL) and when I select the 'Choose Assets' drop down the reporters assets are displayed, all good and a customer can choose their asset.

BUT, I want to do this with a custom field on the issue instead and I cannot come up with the same result.

I have Single User select box where I pick a user name from, but then I cannot display the assets in the custom field.

I have tried to change the issue scope to;

Owner == ${User Name}

Owner == ${customfield_10200}

Owner == ${customfield_10200.accountId}

but none of it works.

Any ideas on what I should do?

Sheri Widler_bry5qw · Answer

I would like to do the same thing. I created a user identity field like employee. I want to use a custom field of assets but pull in only those assets were the owner. Is the employee identity field. Has it been solved?

Ste404 · Answer

Same deal, nothing is displayed.

10200 is a stock standard single user select custom field.  Surely there is a way for another custom field on the portal form to display the assets by referencing the field, I am running out of what to put after the .

Tony Langlet · Answer

Hello @Ste404 ,

Have you tried using

${customfield_10200.label}

Reference: https://support.atlassian.com/jira-service-management-cloud/docs/configure-the-assets-object-field/