nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

How can I create a Jira Cloud task when New issue is created in Jira Service Manager?

Nirav Patel_m0hr9a

We need to create and track Service Manager issue on Jira Cloud as well. What we need is:

1) When new issue is submitted, create a new ticket in JSM (Jira Service Manager) as well as linked task/story on Jira Cloud (Jira Software Project)

2) If Possible, keep the workflow and change the status of both the task if Status is updated in linked Jira Cloud (Jira Software Project) task.

Thank you!

Note: I have tried creating automation in JSM that would create a new issue whenever new request is received, but I can only shows JSM projects in the list where the automation can create new task.

Accepted answers

All comments

Trudy P Claspill

Hello @Nirav Patel

Please show us the automation rule you have created so far.

What is your role in Jira? Are you a Jira Project Manager? Are you a Jira Administrator?

You say you want to create a issue in "Jira Cloud". Do you mean you want to create an issue in a Jira Software project? Do you have access to Jira Software projects where you can manually create Jira issues?

John Funk

Hi Nirav,

Yes, this is easily doable.

Who is the Actor you are using for the Automation rule? That actor would need to have access to the Jira Software projects you want to create an issue for. You might just use Automation for Jira as the Actor - that should solve that as long as the atlassian-addons role or group is in the Permission Scheme for the JSW projects.

Nirav Patel_m0hr9a

Hello,

I haven't created automation as right now I am only seeing Service Manager projects from the dropdown when I try to create Action as "Create Issue" (Trigger: When New Issue created)

My role: Jira Administrator

To answer the last question, yes I meant Jira Software Project and I do have access to create Jira Issues manually to Jira Software Project, but we don't want to create things manually. The team I am building Service Manager for needs Jira Software Project tasks created automatically for certain tasks (this has high volume and we do not want to have a resource acting as an agent to create tasks manually)

Thank you!

Trudy P Claspill

Hello Nirav,

If you are a Jira Administrator then you should see all the projects in the Jira system when in the Create Issue action. If you are not, please provide a screen image of what you are seeing.

Example

Screen Shot 2023-03-03 at 8.38.38 AM.png

Nirav Patel_m0hr9a

Hello Trudy,

My apologies, I have a Project Admin role, and not Jira Admin.

This is what I see (These are all Service Desk Projects, I don't see any Jira Software Projects in dropdown):

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

jira-service-management-cloud

jira-service-management