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Creating Jira task in Slack does not appear in Board

Ashley Hunt_yfhl68

I created a Jira task from slack using the /jira create command. I ensured the task followed the Board acceptance criteria (there is only one filter so this was easy to do), however the task is not appearing in the Board after multiple hard refreshes. Any ideas? Is the task creation origin point somehow preventing it from being displayed properly in the Board? The task does appear in the project Issues list, but not the Backlog/Board.

Accepted answers

Trudy P Claspill

Hello @Ashley Hunt

Welcome to the Atlassian community!

Have you confirmed that the task was created at all? Are you able to find and display the newly created issue using the Advanced Issue Search screen and a filter something like:

created>(-1h)

If you can find the issue, compare the information in it to the filter for the board. If you want help with that comparison share an image of the issue and the board filter with us.

Is it a Kanban board or a Scrum board?

Is the project a Company Managed project or a Team Managed project?

All comments

Trudy P Claspill

Hello @Ashley Hunt

Welcome to the Atlassian community!

Have you confirmed that the task was created at all? Are you able to find and display the newly created issue using the Advanced Issue Search screen and a filter something like:

created>(-1h)

If you can find the issue, compare the information in it to the filter for the board. If you want help with that comparison share an image of the issue and the board filter with us.

Is it a Kanban board or a Scrum board?

Is the project a Company Managed project or a Team Managed project?

Ashley Hunt_yfhl68

Thanks @Trudy Claspill

Company-managed project, Scrum board. I did confirm that task was created, I can find it in the list of Issues. I did also compare it to the board filter and I didn't find a reason for it not to qualify. Screenshots here (the task has a qualifying label and is in the right Project):

Screen Shot 2023-03-02 at 11.12.44 AM.png

Update: When I first made the task I set the status to "In Progress", and it wasn't showing up on the Board (the only unmapped status is "Plan Requirements"). The task has since been moved to "Done" and now I do see it on the Board... strange.

Trudy P Claspill

When you say it wasn't showing up "on the board", a Scrum board has both a "board" view and a "backlog" view. Was the issue missing from both when it was initially created from Slack? It would show on the "board" view only if it was assigned to an Active Sprint.

Ashley Hunt_yfhl68

Oh! That could be why. I just did a test and it worked that time. Thank you!

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