Adding Custom Emojis is Slow / Buggy!

Question

Hi Community,

I am trying to add Custom Emojis to Page Titles and am getting increasingly frustrated!

The images I am using are all .PNG with a max size of 23KB.

There seems to be a delay between the image being accepted by Confluence, to it being displayed in the Page Title.

The screenshot below shows Confluence accepting the new emoji:

After clicking the blue "Add emoji" button, the name I gave to the image appears:

I click out of the emoji menu and the title does not have the desired emoji in it:

I go back into the "add emoji" dialog and the image I upload is not available.

I publish the page and still no emoji :,-(

Then, a few minutes later the image I uploaded appears in the "add emoji" dialog.

Can anyone help with this please?

Best wishes,

James

Jessica · Answer

Hi @James Cooper,

I have tried the steps to create an emoji and then add it to the page, but it happened instantly for me.

That said, if you try on another browser/do a hard refresh after its creation, would the emoji appear for you?

If not, I may ask you to ask your site-admin to create a ticket on your behalf at https://support.atlassian.com/contact/ and add you as a request participant, so we can check further on why this is happening specifically for your site.

Regards,
Jessica

James Cooper_dchx1e · Answer

Thank you @Brant Schroeder , look forward to hearing from them.

Brant Schroeder · Answer

@James Cooper I think this would be best to ask Atlassian about.  I am not sure how their application converts, processes, etc. custom emojis.  That might be why there is a delay.  It could also just be a browser issue potentially.   I escalated this to see if they can provide some insight.