How to add a label to issues created via email

Question

I have configured Jira to create tickets from email with a mailhandler. Is it possible to create a reporting rule that evaluates the catch-all address from the mail handler and then assigns a label to the ticket?

I know I could use JQL but there are a lot of different types of tickets being created from email. I would have to create many different conditional statements to try to be as specific as possible which probably would not be tenable given the wide variety of emails that may be received. I believe Zapier may be able to add a label to the ticket out of the box as well, but I would prefer to keep everything within Jira if possible.

Ethan Greene · Answer

Hi there,

Thank you for looking into this. I had been using Automation for Jira when I initially posted the question. I was not sure what the if condition should be to detect that the issue had been created from email and also what condition is for the catch-all address

raj-kumar2 · Answer

Hi EG,

That is possible via Project Automation.

There is no option out of box with Jira Software. You can try plugin like Automation for Jira.

https://marketplace.atlassian.com/apps/1215460/automation-for-jira?tab=overview&hosting=datacenter

Ethan Greene · Answer

I wanted the trigger to be related to the catch-all address used in the email handler if possible. The reason I did not want to use a keyword for the summary/description is that some tickets may have the same sender email address that do not need a label or because there may be a great number of different sender addresses so trying to specify them via keyword may not be the best solution.