Dragging & Dropping Into A Queue By Rank

dbelouso

I am using a Kanban board and I have the following columns in it:

- Open

- Triaged

- In progress

- Resolved

 

When we analyze the ticket, we decide on its rank (i.e. where exactly in the Triaged column it should sit). Lets say we decide that it should be 5th in the order of priority (i.e. rank) in the Triaged column, so we take the ticket, drag it from the Open column and drop it into the Triaged column. 

The problem is that when dropping, we are not able to select to drop it exactly between, for example, tickets 5 and 6, because Jira highlights the entire column without the reference of the tickets that are already in that column. So what happens is that we have to follow a 2 step process - first drag from Open and drop into Triaged column and then move inside of the Triaged column to place the ticket in the respective order (e.g. 5th).

Can anyone tell me how to do it in one go/action?

John Funk

Hi @dbelouso 

Rank out of the box in Jira is very complicated. On a board, I am pretty sure it has something to do with when that ticket actually came onto the board. So even if you change the order in one column, when it is pulled into the next, then it puts it back in rank according to the original rank. 

About the only thing you can do is create a custom field and put in a numerical value for how you want them ranked and then modify the board filter to use the custom field (or you could do it by due date or something like that where the date value is unique - but you still have to modify the board field to add the ORDER BY and the field. 

The other thing is that if you change it based on the field, all tickets on the board for all columns will be based on that ORDER BY - you can't have different orders by column.