My Query is regarding the Workflow properties which is mentioned in the below

Question

Hi,

My requirement is once the ticket is Closed status which means Closed then user will not have to Edit the issue.

and i have used the Workflow properties for the same and still i can be able to edit the issue.

Please find the attached screenshot and suggest me the solution for the same.

Still i can be able to edit the comments and i can be able to edit the fields which i don't want to do that.

Thanks,

Sreenadh_5t0th7 · Answer

Hi @Fazila Ashraf

I have tried with the same still i am facing the same issue.

Thanks,

Fazila Ashraf · Answer

Instead of transition properties, can you update the step properties as mentioned in the KB

Sreenadh_5t0th7 · Answer

Hi @Fazila Ashraf

yes i have checked the same Article.

But still my question is i don't want to edit the fields once the issue is Closed. still i can have the option to edit the fields as i mentioned in the above screenshots.

Can you provide me the solution to achieve the same kind of functionality.

I want to put all fields should be Read only for all the users if the issue is in Closed state.

Thanks,