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How to Edit a Locked Field

Rakesh Gokuldas

Hi Team,

I can see a lot of fields are locked, and I cannot edit the area. The current use case is straightforward. The board admin wants to add a new quick filter column for the team-managed board. But unfortunately, Jira is not providing any option for that. But simultaneously, the existing file (locked one) cannot make any changes.

What a tricky situation...........

Comments

Jack Brickey

Hi @Rakesh Gokuldas , locked fields are default/system Jira fields and they cannot be edited. Can you explain what you mean by adding a new quick filter column? Maybe a marked up screenshot? Looking at one of my TMP projects...

Nic Brough -Adaptavist-

Welcome to the Atlassian Community!

Locked fields are locked to prevent us making mistakes like mis-configuring them. The lock does not stop you creating or amending content in them in issues, and it has nothing to do with filtering (the lock actually prevents you from removing the ability to search on them)

So I am very lost on what your question actually is.

What are you trying to do? Create a quick filter based on a (locked) field? Re-configure your columns? What is the "file" you mention?

Rakesh Gokuldas

Not this one. Below is the attached quick field I am talking about. The locked one has no option to modify, but the created custom field cannot add to the quick filter. Screenshot 2023-03-01 at 7.53.44 AM.png

Rakesh Gokuldas

I understood about the locked field. But what I am trying to accomplish here is very simple. The attached TM board below has an option ''quick filter'', which only shows very few default fields. The locked field(Category) only has one drop-down to select, and the team wants to add more. For that, I created a new field and added multiple options. But my problem here is I cannot add this new custom field to the quick filter. I hope you got my point. Screenshot 2023-03-01 at 7.53.44 AM.png

Nic Brough -Adaptavist-

So it's nothing to do with locked fields.

You are trying to create a filter based on a custom field?

Is this project a team-managed Jira work management project? These don't have configurable quick-filters beyond the basic system fields yet.

Rakesh Gokuldas

It's a pure team-managed board, Nic. Okay, so in this case, I won't be able to add the custom filed to this filter.

Jack Brickey

You cannot edit that filter feature. However you can create Custom filters under Project settings > Board > Custom filters. You should be able to achieve whatever you want via that method.

Rakesh Gokuldas

Thanks for the reply, Jack. Can you please help me understand why I am not getting the options in this project? Usually, I'll be able to see the options under Project settings > Board > Custom filters—Attached is the Screenshot 2023-03-01 at 4.36.48 PM.png image for your reference.

Phat Nguyen_vkhih0

We created a new Organizations which is automatically assigned to new tickets. However, for the existing tickets, we would like to add this new organization to them and we cannot, it says it's 'Locked' by Jira or app, is there a way we can update this ticket with the value of Organizations.

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