Is there a way to set a limit on the number of tickets assigned using the IF condition in Automation

Question

Hi,

Just curious to understand whether there is a way to set a limit (say max 10) tickets to an assignee (in case the person is on leave) and assign the balance tickets to the other people present in the group using the IF condition in Automation.

Thanks

John Funk · Accepted Answer

Hi EG,

No, you would need to control that with either JQL condition or other condition leading into that