How do you include custom field data in email automation rule

blake.hametner

Hello!

I have a project in Jira Service management that use a User submitted form to create issue. 

Questions in the form are linked to custom fields that I have created. I am trying to set up a rule that when the form is submitted the data entered in those custom fields is included in the body of the email. 

Example: 

Form field:

ORG-ID: (text box)

I created a custom field name "ORG-ID" and linked it o the form field

 

When I try to use the follow in the email body to display the data in that custom field, nothing displays.

Org-ID: {{ORG-ID}}

 

Any help would be amazing! 

Mikael Sandberg

Are you using automation to send the email or are you referring to the customer notification? If it is an automation then you have use {{issue.ORG-ID}} in the email body.