Single Dashboard view for my clients' users

Question

If we want to use JIRA as a ticketing system for our clients( external users) is there a single dashboard view for them to track a history log for the tickets they have submitted.

Is this related to different roles within JIRA - a role for the client and a role for my support team who will resolve the issue.

Daniela Barbova · Answer

Thank you Dave, much appreciated!

Daniela Barbova · Answer

Thank you Dave, so if the customer can see his organisation tickets or not is a matter of settings? Is this right? In my case it is important that the customer can only see his tickets in the customer portal.

Dave Mathijs · Answer

Hi @Daniela Barbova

Customers can follow-up their requests, the requests they've been added to as a request participant and/or the requests of the organization they are a member of in the customer portal.

Your customers can track and filter all the requests they have raised and those that are waiting for their approval in the Requests section in the portal.